Pokemon Sword & Shield recently released the first of its two DLC packs, the Isle of Armor, introducing new and returning monsters alongside a new Wild Area for players to explore. But some players have run into a snag when purchasing the Season Pass that will let them access this new area–Sword and Shield have separate store pages, and it’s possible to buy the DLC for the version of the game that you don’t have.
This is an issue, as Nintendo of America’s support page specifies that the company is “unable to provide refunds or exchanges for mistaken purchases.” However, this seems to have been a common enough issue with Pokemon that Nintendo might be taking a different approach.
In a tweet, Nintendo of America encouraged players who have purchased the wrong DLC pass to reach out. “If you mistakenly purchased the incorrect pass, please contact customer support,” the tweet reads.